Status and Details

This page contains information about the policy including, the approval authority, review date, contact details and a summary of changes from the previous version.

Grievance Resolution Procedures for Student Related Grievances

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	12th November 2020	This is the date on which this version of the document came into effect.
Review Date	1st November 2024	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor and President	The approval authority for the document.
Approval Date	12th November 2020	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Owner	Erin O'Connor Student Ombudsman	The position responsible for monitoring the effectiveness of a policy document and its review.
Enquiries Contact	Erin O'Connor Student Ombudsman	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

QUT implemented a new policy management system (database with web interface) in December 2023. This is the first version of this document published in the new Manual of Policies and Procedures application. The document has been migrated and reformatted to enable publication but is reflective of the approved and current version that was in effect at the time of implementation. Please contact mopp@qut.edu.au if you require an earlier version.

Modification History

Date-Sections-Source-Details

28.04.21-E/9.2.4, E/9.2.8-Director, Governance, Legal and Performance-Editorial amendments to align with Repositioning QUT for a post-COVID world organisational change - effective 31.01.21.

12.11.20-All-Vice-Chancellor and President-Periodic review - policy revised.

06.07.20-E/9.2.6-Vice-President (Administration) and University Registrar-Revised policy to clarify duty of disclosure.

09.01.19-All-Director, Governance and Legal Services-Revised policy to include department name change from HiQ to HiQ and Library Services, and approved position title change from assistant dean/s to associate dean/s.

18.09.17-All-Registrar-Periodic review - minor changes and simplified policy.

25.05.16-All-Vice-Chancellor-Revised policy, incorporates rescinded policy D/5.5 Grievance resolution procedures for higher degree research students.

05.05.15-E/9.2.6(c)-Vice-Chancellor-Policy revised to clarify progression to Level Three.

11.04.14-E/9.2.4, E/9.2.6-Vice-Chancellor-Policy revised to amend Level Three reporting from Student Ombudsman to Registrar and clarify management of the process at Level Three.

24.06.13-All-Vice-Chancellor-Policy revised on recommendation from Queensland Ombudsman.

21.04.11-All-Vice-Chancellor-Periodic review - minor changes only.

26.04.07-All-Vice-Chancellor-Revised grievance resolution procedures.

24.07.02-E/9.2-Vice-Chancellor-Approved new student grievance procedures.

01/07/2024: Division name changed from Governance and Performance to QUT Governance