Comments

Document Feedback - Review and Comment

Step 1 of 4: Comment on Document

How to make a comment?

1. Use this Protected Document to open a comment box for your chosen Section, Part, Heading or clause.

2. Type your feedback into the comments box and then click "save comment" button located in the lower-right of the comment box.

3. Do not open more than one comment box at the same time.

4. When you have finished making comments proceed to the next stage by clicking on the "Continue to Step 2" button at the very bottom of this page.

Important Information

During the comment process you are connected to a database. Like internet banking, the session that connects you to the database may time-out due to inactivity. If you do not have JavaScript running you will recieve a message to advise you of the length of time before the time-out. If you have JavaScript enabled, the time-out is lengthy and should not cause difficulty, however you should note the following tips to avoid losing your comments or corrupting your entries:

  1. DO NOT jump between web pages/applications while logging comments.

  2. DO NOT log comments for more than one document at a time. Complete and submit all comments for one document before commenting on another.

  3. DO NOT leave your submission half way through. If you need to take a break, submit your current set of comments. The system will email you a copy of your comments so you can identify where you were up to and add to them later.

  4. DO NOT exit from the interface until you have completed all three stages of the submission process.

 

Student Ombudsman Office Policy

Section 1 - Role of Student Ombudsman

(1) The Student Ombudsman Office has been established by QUT to ensure students receive fair and equitable treatment. It provides a confidential, independent and impartial resource for the resolution of formal and informal student grievances and complaints relating to administrative and academic decisions.

Top of Page

Section 2 - Application

(2) The services provided by the Student Ombudsman Office are available to all students and immediate past students as defined in the Grievance Resolution Procedures for Student Related Grievances.

Top of Page

Section 3 - Roles and Responsibilities

Position
Responsibility
Deputy Vice-Chancellor and Vice-President (Academic)
Provides administrative oversight of the Student Ombudsman Office.
Student Ombudsman
Fulfils the functions of the Student Ombudsman Office.
Maintains procedures for the impartial management of student related grievances.
Provides recommendations for innovation and improvement in student standards, practices and procedures.
Reports annually to the Vice-Chancellor and President, via the Deputy Vice-Chancellor and Vice-President (Academic) on the functions of the Student Ombudsman Office each academic year using de-identified aggregate data.
Deputy Student Ombudsman
Undertakes role of Student Ombudsman in their absence.
Top of Page

Section 4 - Functions of the Student Ombudsman Office

(3) The primary functions of the Student Ombudsman Office are:

  1. to provide advice to students and staff encountering difficulties associated with student related policies and procedures;
  2. to provide advice on academic and administrative matters affecting students and strategies for reducing the number of formal appeals lodged by students;
  3. to carry out the University's procedures for resolution of student related grievances according to Grievance Resolution Procedures for Student Related Grievances;
  4. to undertake formal investigation of student related complaints which cannot be resolved by other means; and
  5. to encourage and facilitate improvements in the quality of the University's administrative, teaching, learning and student service processes and promote input by staff, students and interested third parties into development of University policies.

(4) The Student Ombudsman attends University Appeals Committee by invitation.

Top of Page

Section 5 - Status of Student Ombudsman and Deputy Student Ombudsman

(5) The Student Ombudsman and Deputy Student Ombudsman are QUT staff.

(6) The University recognises that the Student Ombudsman and Deputy Student Ombudsman must maintain neutrality, independence and confidentiality in performing their role. The Student Ombudsman and Deputy Ombudsman have direct access to all levels of the University, including senior officers such as the Vice-Chancellor and President, Provost and Deputy Vice-Chancellor and Vice-President (Academic), as well as Executive Deans of faculty and Heads of School, academic and administrative staff.

(7) The Student Ombudsman can:

  1. talk to University staff;
  2. inspect documents;
  3. get independent legal advice; and
  4. recommend changes to University practices to prevent similar complaints.

(8) Where a conflict of interest arises which may compromise the Student Ombudsman or Deputy Student Ombudsman's independence and impartiality (e.g. where a matter arises from an academic activity or administrative decision in which the Student Ombudsman has had a direct involvement), the matter will be referred to the Deputy Vice-Chancellor and Vice-President (Academic) for resolution.

Top of Page

Section 6 - Grievances and Dispute Resolution

(9) The Grievance Resolution Procedures for Student Related Grievances provides the resolution process.