Status and Details
This page contains information about the policy including, the approval authority, review date, contact details and a summary of changes from the previous version.
Resolution of Student Related Complaints Procedure
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
7th February 2025
This is the date on which this version of the document came into effect.
Review Date
7th February 2028
The next review of this document is scheduled to commence on this date.
Approval Authority
Deputy Vice-Chancellor and Vice-President (Academic)
The approval authority for the document.
Approval Date
7th February 2025
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Owner
Erin O'Connor
Student Ombudsman
The position responsible for monitoring the effectiveness of a policy document and its review.
Author
Erin O'Connor
Student Ombudsman
This is the author of record for this version of the document.
Enquiries Contact
Erin O'Connor
Student Ombudsman
Academic Division
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
This procedure assists the University satisfy the provision of standards within 2.4 Student Grievances and Complaints and 6.2 Corporate Monitoring and Accountability, specifically Standards 2.4 and 6.2.1j, of the Higher Education Standards Framework (Threshold Standards) 2021. These standards ensure current students have access to mechanisms that are capable of resolving complaints and the occurrence and nature of formal complaints are monitored and action is taken to address underlying causes.
The Procedure also assists QUT to meet obligations under the ESOS National Code
Clauses Amended:Procedure: All