Status and Details

This page contains information about the policy including, the approval authority, review date, contact details and a summary of changes from the previous version.

Resolution of Student Related Complaints Policy

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Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	5th February 2025	This is the date on which this version of the document came into effect.
Review Date	5th February 2028	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor and President	The approval authority for the document.
Approval Date	5th February 2025	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Owner	Erin O'Connor Student Ombudsman	The position responsible for monitoring the effectiveness of a policy document and its review.
Enquiries Contact	Erin O'Connor Student Ombudsman	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

Periodic review. The procedure previously housed in this policy has been moved to a separate MOPP document: Resolution of Student Related Complaints Procedure. The policy has been adjusted to respond to stakeholder feedback to ensure clarity and improve clarity. For example, "grievance" has been replaced with "complaint" and "natural justice" has been replaced with "procedural fairness". The policy has been adjusted to include the National Student Ombudsman and inclusions to meet QUT's obligations under the ESOS national code and TEQSA Threshold Standards. Additional placeholders have been introduced and, when published, a placeholder to reference the new Complaint Procedure will also be added. Policy retitled from Grievance Resolution Procedures for Student Related Grievances

Clauses Amended:Policy: Section 1 (1), (2), and (3); Section 2 (5) b i- iii, iv, v; Section 2(5)g and h; Section 3, Section 4, Section 5, Section 7